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27 March 2010

Telekom Malaysia suspends download cap for UniFi

PETALING JAYA: Good news. The download cap on Telekom Malaysia’s UniFi high speed broadband service packages has been suspended.

The telco made the announcement on the Twitter microblogging site today and said it made the decision after taking into account public feedback on the cap.

“NO volume cap 4 all #unifi packages 4 now. Decision due to public feedback. TM will only monitor usage pattern 4 time being (sic),” read the tweet.

A spokesman for Telekom Malaysia told In.Tech that the telco, however, does still reserve the right to enforce a download limit to ensure all UniFi subscribers receive equal service quality.

Yesterday, many Malaysians complained on Twitter about the cap. They were disappointed because the cap would restrict the daily amount of data they can download via the high speed broadband service. (See report at http://rinduini.blogspot.com.)

They were also disappointed to learn that if the cap was exceeded, their connections would be throttled down to about 10% of the purchased speed. UniFi is available in 5Mbps (megabits per second), 10Mbps and 20Mbps packages.

With the latest announcement by Telekom Malaysia, many people are rejoicing. Among them is communications consultant Justin Then, who said he’s happy to note that Telekom Malaysia listens to consumers.

“Capping our high speed Internet access doesn’t make sense, if the Government wants Malaysians to seek out knowledge and be innovative,” he said.

A Twitter user, who asked to be identified only as Flo, said she’s glad Telekom Malaysia has decided not to employ the cap for now.

“We are paying a premium for technology that offers super high bandwidth, so a daily cap shouldn’t be applied. There’s no value in that; we would be better off with regular broadband,” she said.


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